I thought I'd share the reply from an Arby's representative when I noticed their "cheesecake poppers were on the gluten-free list and questioned this. Celiacs always have to be alert!
Dear Julie:
Your questions registered by way of the Arby's Guest Feedback system were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs Compliance Officer for Arby's Restaurant Group, Inc. Thank you for your interest in Arby's, and especially for considering our menu in such detail. … I’m sorry for the oversight regarding the gluten-free status of the Cheesecake Poppers. And I’m sorry that no one got back to you sooner on this.
My office is responsible for the accuracy of that information, so I have to apologize personally. And then I’ll say, “Thanks!” too. As soon as I get a chance to correct that mistake, I will go into the website live to edit the entry. … And then I have to have some preventive action, too. I have asked the head of our nutrition department to connect me with whoever in our Company is adding menu items to the website. I review matters in written form for accuracy, but I never know what will or will not get posted to the website. So this one took me by surprise, and I am indebted to you for catching the mistake at this time. I appreciate the service you are performing, but this is not the way it’s supposed to happen. We should serve customers, and we should do it right, whether it happens in our restaurants or the corporate office headquarters.
And to answer your other question, Julie, no, we do not use dedicated fryers for the fries. The website makes this mention, too, for all fried foods. Therefore, I cannot recommend the Homestyle Fries and Potato Cakes for gluten-intolerant individuals. In their cooking at the restaurant, there is the chance they will share fryer-space with wheat flour-based coated items, and cross-contact comes into play.
So thanks, Julie, for considering our menu in such detail and for trying to be our customer. … I’m sorry for the oversight. … Best wishes to you.
Sincerely,
Charles Papa, Ph.D.
Food Safety and Regulatory Affairs Compliance Officer
Technical Services
Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, GA 30338
Phone: (678) 514-4315
Mobile: (678) 778-9730
cpapa@arbys.com
Kudos to YOU for taking the steps to do this, and kudos to Arby's for such a thorough reply and plan to correct their mistakes.
Aw, that's a great reply.
Arby's website (www.arbys.com) shows that the roast beef minus the bun is gluten free.
When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef
. Needless to say, I asked for my money back and left.
I don't know if all Arby's have this practice, or just the one near me.
Cindy
When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef
. Needless to say, I asked for my money back and left.I don't know if all Arby's have this practice, or just the one near me.
Cindy
That is the best reply I have seen from a company - thanking you for seeing their mistake, a promise to correct it, in addition to acknowledging that the customer should not have to find the errors...wow...and it seems that reading thier reply indicates they are acutely aware of the sensitivity of celiacs to cross contamination!
Sandy
Sandy
QUOTE (kevsmom @ Jan 3 2008, 09:47 PM) 
Arby's website (www.arbys.com) shows that the roast beef minus the bun is gluten free.
When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef . Needless to say, I asked for my money back and left.
I don't know if all Arby's have this practice, or just the one near me.
Cindy
When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef
. Needless to say, I asked for my money back and left.I don't know if all Arby's have this practice, or just the one near me.
Cindy
I couldn't find anything on the menu except some sauces and a sausage patty. Could you show me where you found roast beef? Im just wondering if Im looking at the wrong part of the menu....lol
QUOTE (pugluver31902 @ Jan 4 2008, 01:22 AM)
I couldn't find anything on the menu except some sauces and a sausage patty. Could you show me where you found roast beef? Im just wondering if Im looking at the wrong part of the menu....lol
I went to http://www.arbys.com/
Clicked on Nutrition
Clicked Allergens
Clicked Printable Food Allergens
Cindy
QUOTE (carriekate @ Jan 3 2008, 03:24 PM)
I thought I'd share the reply from an Arby's representative when I noticed their "cheesecake poppers were on the gluten-free list and questioned this. Celiacs always have to be alert!
Dear Julie:
Your questions registered by way of the Arby's Guest Feedback system were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs Compliance Officer for Arby's Restaurant Group, Inc. Thank you for your interest in Arby's, and especially for considering our menu in such detail. … I’m sorry for the oversight regarding the gluten-free status of the Cheesecake Poppers. And I’m sorry that no one got back to you sooner on this.
My office is responsible for the accuracy of that information, so I have to apologize personally. And then I’ll say, “Thanks!” too. As soon as I get a chance to correct that mistake, I will go into the website live to edit the entry. … And then I have to have some preventive action, too. I have asked the head of our nutrition department to connect me with whoever in our Company is adding menu items to the website. I review matters in written form for accuracy, but I never know what will or will not get posted to the website. So this one took me by surprise, and I am indebted to you for catching the mistake at this time. I appreciate the service you are performing, but this is not the way it’s supposed to happen. We should serve customers, and we should do it right, whether it happens in our restaurants or the corporate office headquarters.
And to answer your other question, Julie, no, we do not use dedicated fryers for the fries. The website makes this mention, too, for all fried foods. Therefore, I cannot recommend the Homestyle Fries and Potato Cakes for gluten-intolerant individuals. In their cooking at the restaurant, there is the chance they will share fryer-space with wheat flour-based coated items, and cross-contact comes into play.
So thanks, Julie, for considering our menu in such detail and for trying to be our customer. … I’m sorry for the oversight. … Best wishes to you.
Sincerely,
Charles Papa, Ph.D.
Food Safety and Regulatory Affairs Compliance Officer
Technical Services
Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, GA 30338
Phone: (678) 514-4315
Mobile: (678) 778-9730
cpapa@arbys.com
Dear Julie:
Your questions registered by way of the Arby's Guest Feedback system were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs Compliance Officer for Arby's Restaurant Group, Inc. Thank you for your interest in Arby's, and especially for considering our menu in such detail. … I’m sorry for the oversight regarding the gluten-free status of the Cheesecake Poppers. And I’m sorry that no one got back to you sooner on this.
My office is responsible for the accuracy of that information, so I have to apologize personally. And then I’ll say, “Thanks!” too. As soon as I get a chance to correct that mistake, I will go into the website live to edit the entry. … And then I have to have some preventive action, too. I have asked the head of our nutrition department to connect me with whoever in our Company is adding menu items to the website. I review matters in written form for accuracy, but I never know what will or will not get posted to the website. So this one took me by surprise, and I am indebted to you for catching the mistake at this time. I appreciate the service you are performing, but this is not the way it’s supposed to happen. We should serve customers, and we should do it right, whether it happens in our restaurants or the corporate office headquarters.
And to answer your other question, Julie, no, we do not use dedicated fryers for the fries. The website makes this mention, too, for all fried foods. Therefore, I cannot recommend the Homestyle Fries and Potato Cakes for gluten-intolerant individuals. In their cooking at the restaurant, there is the chance they will share fryer-space with wheat flour-based coated items, and cross-contact comes into play.
So thanks, Julie, for considering our menu in such detail and for trying to be our customer. … I’m sorry for the oversight. … Best wishes to you.
Sincerely,
Charles Papa, Ph.D.
Food Safety and Regulatory Affairs Compliance Officer
Technical Services
Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, GA 30338
Phone: (678) 514-4315
Mobile: (678) 778-9730
cpapa@arbys.com
I couldn't find the Gluten free menu. I am new to this could you please help me. My husband loves Arby's....I did too!!
Only 3 dipping sauces are listed as gluten free. Moreover, this statement alone makes me think that we should all cross Arby's off our lists indefinitely.
"All of our foods are prepared in a common kitchen, and all of our fried foods are prepared in a common oil."